We understand how important it is for your products to arrive in perfect condition. If you find any damages upon receiving and inspecting your products, please know that we are here to help.

You have 24 hours to report any damages that occurred during transit. To ensure we can assist you promptly, please chat with us via the chat button on our website. We will ask for a photograph showing the damaged items.

If the damage isn't clearly visible in the photographs, we will arrange to collect the item from you. Once we have received and examined the item, if we confirm a fault, we will issue a replacement item.

Please note that we do not offer refunds on wholesale orders. Due to the handmade nature of our products, there may be slight variations in scent and colouration, which we hope you will appreciate as part of their unique charm.

We can only replace, exchange, or refund products that have been purchased through our web store or our boutique in Playa Flamenca Spain. We are committed to ensuring your satisfaction and are here to support you every step of the way.